Refund policy

Return & Refund Policy

Last updated: September 2026

At MXC Designs, we want you stoked on every part you buy. If something isn't right, we'll work with you to make it right.

Return Window

You have 30 days from the date your order is delivered to request a return. After 30 days, we're unable to offer a refund or exchange.

Eligible Returns

To qualify for a return, items must be:

  • Unused and uninstalled
  • In their original condition and packaging
  • Free of scratches, marks, or signs of wear
  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

The following items can't be returned or refunded:

  • Parts that have been installed, mounted, or used
  • Decals and stickers that have been opened or applied
  • Apparel that has been worn, washed, or damaged
  • Items marked as final sale or clearance
  • Gift cards

Please double-check fitment for your bike before ordering. If you're not sure a part will fit, email us before you buy and we'll help.

How to Start a Return

  1. Email us at designsmxc@gmail.com with your order number, the item(s) you'd like to return, and the reason for the return.
  2. We'll review your request and send return instructions, including where to send the item. Please don't send anything back without contacting us first, since returns sent without approval may not be accepted.
  3. Pack the item securely in its original packaging and ship it using the instructions provided.

Unless the return is due to our error, you're responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping method, since we can't be responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we'll email you to let you know whether it's approved. Approved refunds are issued to your original payment method. Depending on your bank or card provider, it may take several business days for the refund to show up.

Exchanges

If you need a different size or a different part, the fastest way is to return the original item and place a new order for the one you want.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery at designsmxc@gmail.com. Include your order number and clear photos of the item and packaging. We'll make it right with a replacement or refund at no extra cost to you.

Canceling an Order

Need to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll do our best to cancel it and issue a full refund. Once an order has shipped, it can't be canceled, but you may be able to return it under this policy.

Questions?

We're here to help. Reach out any time at designsmxc@gmail.com.

Since you sell through Shopify Collective, check your suppliers' return policies in Collective before publishing. If a supplier has a shorter window or stricter rules than 30 days, adjust this policy to match so you don't promise customers something your suppliers won't accept.